Culture Awareness in the Workplace

Culture Awareness in the Workplace With globalization interacting with people from all-over the world has become a factor in the life of more and more people.In the past only a select number of employees would have the task to travel across borders and experience different cultures, behaviors and attitudes.Nowadays more borders are open, travel has become more affordable for businesses and individuals and technological development is allowing everyone to communicate on a global level.Moreover, free mobility of the workforce has made workplaces many times more diverse.While it used to be a science for the ‘enlightened’, today cultural awareness has become a necessity at the workplace.And while Western society aims for equality and openness, it would be silly to neglect to recognize differences in cultures that may bring up misunderstandings, tense or unproductive communication or even legal trouble.This article aims to give a very simple list of factors that tend to be the subject of misconceptions, confusion or ev en conflict.The first part of the article will focus on cultural characteristics you might want to be aware generally in business with your providers, partners or clients. Those might help you communicate better and be perceived as more accepting.The second part of the article will focus on diversity in the workplace and how to be more open towards your colleagues from different background.The third part of the article just aims to give you some practical advice on how to create and preserve cultural awareness.CULTURAL AWARENESS IN INTERNATIONAL BUSINESSNegotiationsNegotiations are hard enough on their own. Throw in different background and expectations on both sides and you might have a disaster.Negotiation can happen between customer and provider for pricing, delivery conditions or service level agreements. It could be between international branches for budgets, conditions and policies.It could happen between employees and employers for compensation, social benefits, working hours or opportunities.In some cultures negotiation is a normal way of business. It could be widely accepted that the customer wants to receive the product at the best price, or that the employee wants the most money for their labor. In other countries, it could be straight up offensive. Do research for the power dynamic on the other end â€" will they expect to have the final say? Approach with humbleness and explain yourself. You do not want to come off greedy or disrespectful.In negotiations nuance is very important. If it is not the case that both sides negotiate in their native language, the language barrier could bring up misunderstandings. Misuse of a single word could give one side the wrong impression. Make sure your claim is stripped off of all assumptions based on nuance. Clean your language, too, make sure your speech is plain and straightforward.In Japan, you will face great difficulty if you try to do a hard sell. Try a humble approach, with lots of facts and arguments suppo rting your claims. Let your work be the proof of your words, not the other way around.Respect of powerIn Western Society equality is an important value and therefore hierarchy of power is… annoying.Flaunting your status or your title would be unbearable to lower level employees who like to think they are your equal. In other places respect towards superiors and seniors is vital.Seating arrangements. In the Western world, seating arrangements are rarely done. The number or position of your chair would have little to no significance and even if you happen to take someone’s seat it is usually taken light-heartedly. That is not the case for businesspeople from China and Japan. You have to be seated by rank â€" the highest in rank from your side will sit the closest to the highest in rank from the other side. Failing to respect the seating arrangement will be quite the embarrassing situation.Businessmen from countries such the UK, the USA and most of Europe would go out of their way to eliminate or minimize the sense of inequality. Freedom and justice are highly valued. Employees expect to be consulted for their opinion and for it to be taken into account whenever the situation allows it. Control is highly avoided. Micromanagement is off-putting and suffocating.Nonverbal communicationApart from differences in language for non-natives, you should be aware of differences in non-verbal communication.Eye contact. In the UK and the United States, keeping eye contact is a sign of confidence in your own position, and trusting the other side. It is a sign of openness towards others. Avoiding eye contact would come to signify concealing something, lying, having difficulty in communication, or straight up disliking the other person. On the contrary, in Japan, prolonged eye contact is considered to be very rude.Normally during negotiations businessmen from the United States, Europe and most of the Asian countries would like to keep their distance. Physical contact is avoi ded even for brief moments. In the Middle East, however, some physical contact is part of building trust in a relationship between business partners. A pat on the shoulder, a light touch on the higher arm it is a sign of getting to know each other and having a more personal approach. Flinching away, showing surprise or any sort of disapproval of this gesture will be considered offensive.Openness towards the unknownBusiness in some countries have a tendency to work by very rigid codes of conduct. The strict behavior comes from different levels of being accepting of the unknown.Some want to avoid ambiguities at all costs and therefore they follow order and traditions that could rule out any sort of uncertainties.On the contrary, workers in other countries find having a lot of rules could be suffocating.In the United States the latter is the most prominent behavior. Americans are generally more happy to feel free, and unburdened by rules even if it means they have to change plans or c ope with things on the go.Similarly, the UK are also generally more accepting of new ideas, however, the British don’t mind having rules for this and that.China and Japan are a good example of a country where rules are honored.RestrainBeing punctual. The famous proverb ‘Time is money’ says it all. Time is valued a lot in Western societies. In the United States and Germany, for example being punctual is almost a religious act. In many cases, the organizational structure and the workflow will literally mean a messy schedule equals losses. Well, time is not as important for every nationality. The Spanish, for example, have a reputation of being more laid back in that respect. Arriving late for a meeting, however, might result in a difficult conversation with the average German businessman.The Japanese have important routines in everyday business, which includes, for example, exchanging small gifts on a first meeting. The way the Japanese handle their business cards is curious. A business card is considered to be an extension of the businessman’s identity. The rule is, make sure you give your business card with the side printed on Japanese towards the person, holding it with both your hands. When you receive a card back, never put it in your back pocket or your wallet. Never fold or play with the card. Read it briefly and put it away. It should go in your business card holder. And if you are already seated, it should stay on the table in front of you for the entirety of your meeting.While Asian countries such as China and India tend to score low on the Index of Indulgence vs. Restraint, countries such as the USA, the UK and Sweden score higher. That means they respect personal goals and needs more than discipline and restrain. They tend to be more optimistic and feel more justified when they cater to their personal needs, when they spend more time on their hobbies, when they give in to their impulses.IndividualismJapan is an example of a culture that is al ways oriented towards the group and rarely towards the individual. The Japanese believe acting as a group brings strength and stability. The individual, on the other hand, is vulnerable. This belief manifests itself in differences in business practices for example, giving credit. An individual will never be singled out for an appraisal, unless someone would want to embarrass them. Appreciation is usually shown for the entire team.Americans are often seen as example of ultimate individualism. The States are a popular example of the notion of free-wheeling capitalism. They believe ultimately individualism leads to a higher level of personal responsibility, where no one wants to have their efforts lost in a group and no one group wants to drag the dead weight of a slacker. They believe this culture creates a sense of healthy competition in the business environment and with that comes benefit on a microlevel. Every employee is expected to be able to show proof of their contributions an d talents. And results â€" personal accomplishments. It is supposed to boost personal creativity and ingenuity and, on a larger level, encourage entrepreneurship. CULTURAL AWARENESS IN THE WORKPLACEHolidays traditionsA big and popular crime against cultural awareness is organizing a Christmas party, instead of a Holiday party. There is nothing bad in celebrating Christmas, unless you exclude all other religions. So, make sure you do not sneak in Santa, reindeer and a tree without adding symbolism for other holidays. How to achieve that? The easiest way is to make sure you have diversity in the party committee,Another example of a holiday that is often disrespected is Ramadan. The holiday is supposed to be a cleanse of the soul and body. Muslims are to abstain from eating, drinking, alcohol, any sort of drugs and sex to put a stop to their giving into temptation. For one month during the early summer, be respectful of this tradition. Do not organize luncheons or invite your Muslim c olleagues to lavish events they cannot attend to.Some countries are more accepting of immigrant holidays than other. However, try not to get too excited for someone else’s holiday. You can have an appreciation for their culture, but don’t steal their thunder.When in doubt, ask. People will not expect you to know all of their traditions, beliefs and honored rituals. Feel free to express some healthy curiosity and go as far as they want to take you. Do not meddle in their business more than you have to, but show that you embrace them.Dress codeIn the USA and Europe dress code is a way of self-expression. Even in the corporate environment boundaries are being broken in the name of comfort and personal freedom. Millennials by now account for about 30% of the workforce and they drive a movement for a more relaxed, laid back culture. Gender equality is another factor. Commenting on the length of a woman’s skirt could be considered offensive.The Japanese typically tend to be quite co nservative when it comes to dress code. Business suits are key. Neutral colors are used that would blend in a crowd. Women wear plain clothing with minimum jewelry and simple accessories.In the UAE modesty is not just the widely accepted style, it is protected by law. While exceptions are being done for tourists and businessmen and -women, it is considered really disrespectful if a lady’s shoulders and knees are not covered.More often than not, the dress code of an immigrant to a culture should be respected. That is, unless it represents an issue for their personal safety or is an undue hardship for the employer.For example, a lady wearing a hijab could be harmful for her if she works in a factory where she would lean over machines with fast moving parts â€" it becomes a safety issue.Gender-based conductWestern countries strive for gender equality. As a matter of fact, as The Guardian reports: ‘Emotional intelligence, people skills and flexibility, attributes that have tradition ally been seen as more feminine qualities, will be particularly highly valued’ in the future â€" one of the results of a study predicting the values of future leaders. On the contrary, in some countries a man and a woman cannot even shake hands. A woman’s significance will be underestimated even if she is the only decision maker in the room.The first thing to be cautious of is personal space. Most pregnant women do not like being touched or asked too many questions, but the more restrained the culture is, the more that behavior would become unacceptable and offensive. Next comes the attitude towards working. In Mexico for example, a mom would be encouraged to take time off work and attend to her needs for rest, food cravings and to take care of her body â€" take long walks to keep herself healthy. In the States, generally pregnancy is a respected feat, as long as the mother-to-be is not too demanding of help or exceptions. Leaving work to take care of her children would be frown ed upon â€" she would be considered to settle for less.HOW TO CREATE AND PRESERVE CULTURAL AWARENESS IN THE WORKPLACEHigher cultural awareness leads to better productivity, more highly appreciated company culture, attracting and retaining top talent regardless of background, and higher employee job satisfaction.Having a comprehensive, no-nonsense diversity and cultural awareness policy is a must. It will save you money, efforts and, in some cases, even legal trouble.Cultural awareness and cultural diversity policiesDirectionYour policy must have two main branches. Cultural awareness towards customers and partners and cultural awareness towards employees.The first branch would aim to educate your employees for cultural differences so that they atone their communication efforts, expectations and forecasts when dealing with international providers, partners and customers.Coming off as more educated, accepting and respectful will improve relationships, your company’s image and, most i mportantly, results.The second branch would aim for employment diversity in your teams, a culture of support and acceptance. It will include the measures you will take towards the specific diversity of the people you work with and want to work with.Clarity in communicationAdopt a way of speaking in your company that would eliminate the risk of any misunderstandings because of non-native language, non-verbal communications, nuances or assumptions.Teach your employees to use simple language when talking business. However, do not stop at how-to-say-it. Continue with what-to-say.Business communication must be stripped off of all assumptions and ambiguities. For example, every time a task or a project is described or delegated it must contain all possible criteria and only the criteria that will make it a success. The budget, the scope, the time, etc.SensitivityWhen dealing with foreign markets research is key. Make sure you introduce specific requirements and guidelines for how, when an d how long this research should occur for. Provide resources. The minimum is time and money. Introduce follow-up mechanisms to ensure research has taken place.Sensitivity inside the company should be encouraged via trainings, discussions, and organized themed events. Create a diverse team who will be in charge to organize regular trainings and casual events. Make sure you screen new employees for the traits for cultural sensitivity and train new hires.Last but not least, introduce guidelines for best practices on the one hand â€" cooperation between colleagues, participation in events, etc; and on the other â€" red lines that must not be crossed.Self-awarenessDo not stop at educating your employees about the differences you find with other cultures. Tell them what other cultures find peculiar about yours.It is sometimes difficult to discover that actions and traditions you perceive as normal are perceived as strange by others. But it helps the ultimate goal of better understanding a nd more productive communication.FlexibilityEncourage flexibility. Each company has a code of conduct. Assure your employees breaking the code is acceptable if it would make your partners, providers or customers more comfortable in your partnership.For example, you may have the practice to organize informal meetings. Your employees feel more comfortable discussing business matters over dinner instead of in the conference room. There are countries in which that would be unacceptable and offensive. It will be taken as a sign you are not taking them seriously.Teach your employees sensitivity toward unwillingness and the sense of compromise. Ask them to watch out for non-verbal cues when someone is uncomfortable.Give them the power to take out-of-the-box decisions and when it is a good time to break the rules. Work with examples â€" your business history would definitely be the best source to illustrate the possible benefit from such a brave management policy.Diversity Make sure you int roduce rules for diversity â€" strive towards equality of gender, race, ethnicity, and sexual orientation. Your team should look like a representative sample of your community.Your diversity efforts must not and cannot only affect the representation only on lower levels in your organization. Representation must be diverse in management, too.Diversity in representation must be accompanied with equality in compensation. The remuneration best be equal between men and women, between races and ethnicities of employees taking the same position.Achieving a truly diverse workplace is the best way to ensure you work in a culturally rich and aware environment.ReinforcementIf your policies would stand any chance of being taken seriously, you must introduce a form of reinforcement.Your employees must be aware that it is unacceptable to bully, judge or make in any way uncomfortable people who are different.Lay out the consequences. Start simple. Make the measures easy to follow through with. Mak e the penalties proportionate to the crime.Do not stop at negative reinforcement. Introduce mechanisms to encourage cooperation and sensitivity. Bonuses, titles or benefits would do. Make recognition of those efforts a regular occurrence.CONCLUSIONAwareness of cultural differences does not come naturally. What comes naturally is the culture you know from your own family, your own country and the companies where you build your career. That is what you consider normal.Sensitivity must be taught, accepted, and preserved. It requires time, effort and an open mind.Working with people from all over the world, with different backgrounds, religious beliefs, codes of conduct, tradition, rituals and convictions is becoming the new normal.And with that maybe one day cultural awareness will be just common sense.But for now, it is a way to get ahead.

The Bill of Rights And American Values - Free Essay Example

The Bill of Rights  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   The Bill of Rights has become an important role of American values over the years. The Bill of Rights is important to Americans because it stands for our rights and freedom. The Bill of Rights is made from ten amendments, the ones I will be talking about is the First, Eighth, and Ninth Amendment.  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   First, The Bill of Rights First Amendment protects five of the most basic liberties. These five basic liberties are freedom of religion, freedom of speech, freedom of the press, freedom of assembly, and freedom to petition the government to right wrongs. Freedom of religion means that the government may not force you to accept one set of religious beliefs. Freedom of speech entitles American citizens to say what they think, provided they do not hurt someone elses. Freedom of the press makes it possible for Americans to keep informed about what is going on in the world. Freedom of assembly makes it possible for Americans to join clubs. Freedom to petition, this freedom allows people to tell the government what they think is needed. These five freedoms in the First Amendment of The Bill of Rights is very important to the people because it gives them the freedom to believe and to say what they think without a punishment.  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Second, the Eighth Amendment of The Bill of Rights protects people from having to pay unreasonably high bail. Bail is money given to get a person out of jail but later will appear for trial. The Eighth Amendment also protects people from unreasonably high fines. This amendment also outlaws cruel and unusual punishment. The Eighth Amendment in the Bill of Rights is important to everyone because it protects us from unreasonable bail and punishments.  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Third, The Bill of Rights Ninth Amendment stands for the peoples rights. The Ninth Amendment states that the Constitution and the Bill of Rights do not define all of the rights that people have. This amendment represents two of the most important themes of our Constitution. The first is popular sovereignty, which states that a government exists only to provide for its people because the people are the source of the governments power. The second theme is the presumption of liberty which states that no one should ever be forced to bear the burden of proving why he or she should be able to exercise a right. The Bill of Rights Ninth Amendment is very important because its a way we can protect our rights.  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   In conclusion, The Bill of Rights has become an important role of American values. The Bill of Rights is important to Americans because it is the only way we can protect our rights and freedom. The First Amendment stands for the five basic liberties which are freedom of religion, freedom of speech, freedom of the press, freedom of assembly, and freedom to petition the government to right wrongs. The Eighth Amendment is responsible that bails and punishments are reasonable. As for the Ninth Amendment it protects peoples rights. Just like these three amendments each ten amendments in The Bill of Rights has their own special reason to why it was made.

The Importance Of A Harmonious World An Internship At...

A harmonious world does not require one single tune. People simply need to listen and accept differences while not holding themselves steadfast in their beliefs. I aspire to help orchestrate such a world symphony. My academic and extracurricular activities will help me engineer societal progression, as they have developed my problem solving skills and ability to connect to different cultures. My AP Biology and AP Chemistry classes ignited an intense scientific curiosity that drove me to create an internship at Yale University’s Flavell Lab this past summer. The lab s researchers work with transgenic mice to study immunity, hoping to trigger responses that fight cancerous cells. Their work is every bit as exhilarating as I could have hoped. The experience of seeing actual applications of techniques like western blotting and flow cytometry brought about the revelation that I could use my mathematical and scientific talents to solve problems that exist outside of textbooks. This realization created an insatiable yearning to eliminate real world problems which far outweigh those of my multivariable calculus textbook in both number and importance. My academic achievements and experience at the Flavell Lab will help me be able to cross off items on my problem hit list. However, proficiency in calculus and chemistry alone is insufficient for finding scientific solutions to promote a harmonious world. Connection between disciplines is essential for society and for the smaller

Instructional Technology As A Problem Solving Tool For...

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Higher Education Essay Topics Can Be Fun for Everyone

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Downsizing And Organizational Culture Essay - 5490 Words

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When we conceptualize downsizing within these broader frameworks, it becomes clear that we are speaking of downsizing both as a response to and as a catalyst of organizational culture change. nbsp;nbsp;nbsp;nbsp;nbsp;This article will later provide a formal definition of quot;organizational culturequot;. For the moment, it is suggested that culture is to an organization what personality is to an individual. As with personality, change takes time and may be hard to discern, especially for persons inside the organization. This article will argue that, ultimately, the most prominent effects of downsizing will be in relation to culture change, not in relation to saved costs or short-term productivity gains. Key drivers of organizational culture will tend to shape an organization’s approach to downsizing. For whose benefit does the organization exist? What are the basic assumptions among people who work in the organization? 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Does decreasing the number of employees always save an organization/company money? Why or why not? 3. How would you select a â€Å"qualified person† for a position? What aboutRead MoreReengineering the Corporation1547 Words   |  7 Pagesâ€Å"Reengineering the Corporation†, Hammer and Champy create a new frame of managerial relations and organizational bureaucracy. The authors address such important problems as impact of technology on business environment, new labor relations and organizational structures affected a modern corporation. The book consists of 13 chapters and an Epilogue discussing different problems and issue of modern organizational bureaucracy. The authors criticize old approaches to management based on Adam Smith s divisionRead MoreHrm Downsiz Case1451 Words   |  6 PagesRestructuring†¦ Focus on Downsizing as a Main HR Strategy†¦ why†¦? and How†¦? 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Arab Spring Free Essays

In order to eliminate the autocratic regimes that were in control of their nations ‘destinies, many countries In the Middle East engaged In a revolution for freedom. Beginning In Tunisia, protesters In other countries of the Middle East gathered in a popular movement, known as the Arab Spring. Although the purpose of the Arab Spring movement to obtain freedom can be considered successful, the political situation in the countries associated with this type of movement Isn’t the best. We will write a custom essay sample on Arab Spring or any similar topic only for you Order Now As mentioned In the article, a leader of opposition In Tunnels was assassinated recently, on top of the several killings that previously took place in the country. Another nation, Libya, is facing similar problems it did with the old regime. Even though Shady is no longer the ruler, the country is still experiencing political instabilities due mainly to the lack of dialogue. As mentioned in the article, the Middle East still get a poor number of translated books per year, proving Its non-lintiest In teaching the populace various topics to favor debates. Like several countries In the Middle East, Israel shows a strong consideration for public opinion. In fact, the country’s values for people ‘rights originated from the Talmud, which supports the learning of history; philosophy and other great topics that would enable people to better understand today’s society. Perhaps by applying great principles from the Quern, without any distortion of its content, Arab-Spring affiliated countries may possibly learn the vitality of having freedom of speech. Salary to Jews, these Muslims may also refer to Abraham’s How to cite Arab Spring, Papers